Error guides
Find your exact import error
Each guide dissects one real-world import failure — the symptoms, the byte-level causes, and the repair — paired with the in-browser fixer that checks your exact file.
Any importer 31
- “Accented payee names import as garbled characters”
- “All my debits imported as credits”
- “My bank only gives PDF statements”
- “The last few days are missing from my download”
- “The import freezes on a large statement file”
- “My multi-currency statement imports with the wrong amounts”
- “All my transactions imported with a zero amount”
- “The download worked last month and fails now”
- “The statement opens as text in my browser instead of downloading”
- “The downloaded file is 0 bytes”
- “The export covers the wrong dates”
- “The import preview is blank”
- “Foreign currency purchases imported at the wrong value”
- “The import said it worked but nothing appeared”
- “The bank gave me a ZIP file”
- “Transactions are in the wrong order”
- “The transaction description is cut off”
- “My credit card import looks completely wrong”
- “The open banking export looks different”
- “Amounts in brackets imported as positive”
- “My bank merged and imports stopped working”
- “Should I use the bank feed or import files”
- “The statement file is password protected”
- “My categories did not survive the move”
- “One file contains several accounts”
- “My bank only lets me export the last 90 days”
- “My imported amounts have lost their cents”
- “I need a complete year of transactions for my tax return”
- “Two-factor authentication stops my statement download”
- “My statement file is too large to open or import”
- “We both import the same joint account and it duplicates”
Quicken 21
- “Quicken is unable to complete your request”OL-221-A
- “Some transactions are missing after import”
- “Quicken will not let me import a QIF file into my bank account”
- “Every transaction imported one day early”
- “Every transaction imported twice”
- “The file does not contain any account information”
- “The payee names came through as gibberish codes”
- “The balance is wrong after importing”
- “My split transactions came in as a single line”
- “Transfers between my accounts appear twice”
- “Check numbers did not come through”
- “The import created a new account instead of using mine”
- “The app says the OFX version is not supported”
- “Quicken cannot process the data from your bank”OL-220-A
- “My account is not in the import list”
- “Reconciliation is off by a few cents”
- “It says this file has already been imported”
- “The QIF went into the wrong account”
- “My brokerage statement will not import properly”
- “Quicken cannot connect to my bank”CC-501 / CC-502
- “One Step Update runs but downloads nothing”
QuickBooks 18
- “The file you selected is not a valid Web Connect file”
- “Some transactions are missing after import”
- “The file you selected is for a different account”
- “Every transaction imported one day early”
- “Every transaction imported twice”
- “The file does not contain any account information”
- “The payee names came through as gibberish codes”
- “The balance is wrong after importing”
- “My split transactions came in as a single line”
- “Transfers between my accounts appear twice”
- “Check numbers did not come through”
- “The import created a new account instead of using mine”
- “The app says the OFX version is not supported”
- “QuickBooks cannot find the account at your bank”Error 324
- “Reconciliation is off by a few cents”
- “It says this file has already been imported”
- “Personal transactions ended up in my business books”
- “QuickBooks says the bank ID in the file is wrong”
GnuCash 8
- “The QIF import finds no transactions”
- “GnuCash cannot parse this OFX file”
- “Every transaction imported twice”
- “The balance is wrong after importing”
- “Transfers between my accounts appear twice”
- “The app says the OFX version is not supported”
- “The QIF went into the wrong account”
- “My brokerage statement will not import properly”
Any CSV importer 6
- “The columns are shifted or merged after CSV import”
- “Excel changed my CSV and now it will not import”
- “Some dates imported wrong and others are fine”
- “My CSV has columns the importer does not want”
- “The first column header has strange characters before it”
- “My CSV has no column headings and the importer needs them”