Error guides
Find your exact import error
Each guide dissects one real-world import failure — the symptoms, the byte-level causes, and the repair — paired with the in-browser fixer that checks your exact file.
Quicken 20
- “Quicken is unable to complete your request”Quicken error OL-221-A when importing a QFX fileOL-221-A
- “Some transactions are missing after import”Transactions missing after a Quicken or YNAB import
- “Quicken will not let me import a QIF file into my bank account”Quicken will not import QIF into a bank account
- “Every transaction imported one day early”Dates shift one day in Quicken and QuickBooks imports
- “Every transaction imported twice”Quicken and QuickBooks import every transaction twice
- “The file does not contain any account information”An OFX with no ACCTID stops Quicken and QuickBooks
- “The payee names came through as gibberish codes”Payee names import as codes in Quicken and QuickBooks
- “The balance is wrong after importing”Wrong balance in Quicken or GnuCash after importing
- “My split transactions came in as a single line”Split transactions collapse in Quicken and QuickBooks
- “Transfers between my accounts appear twice”Transfers arrive as two entries in Quicken and GnuCash
- “Check numbers did not come through”Check numbers do not import into Quicken or QuickBooks
- “The import created a new account instead of using mine”Import creates a second Quicken or QuickBooks account
- “The app says the OFX version is not supported”Quicken and GnuCash reject the file's OFX version
- “Quicken cannot process the data from your bank”Quicken error OL-220-A on downloadOL-220-A
- “My account is not in the import list”The account is missing from Quicken's import list
- “Reconciliation is off by a few cents”Reconciliation is off by cents in Quicken or QuickBooks
- “It says this file has already been imported”Quicken and QuickBooks: the file was already imported
- “My brokerage statement will not import properly”Quicken and GnuCash drop investment transactions
- “Quicken cannot connect to my bank”Quicken CC-501 and CC-502 connection errorsCC-501 / CC-502
- “One Step Update runs but downloads nothing”Quicken One Step Update finishes with no transactions
QuickBooks 5
- “The file you selected is not a valid Web Connect file”QuickBooks: not a valid Web Connect file
- “The file you selected is for a different account”QuickBooks says the QBO file is for another account
- “QuickBooks cannot find the account at your bank”QuickBooks Error 324: account not foundError 324
- “Personal transactions ended up in my business books”QuickBooks import mixes personal and business spending
- “QuickBooks says the bank ID in the file is wrong”QuickBooks rejects a QBO file over its bank ID
GnuCash 3
YNAB 3
Any importer 31
- “Accented payee names import as garbled characters”Accented characters turn into garbage after importing
- “All my debits imported as credits”Debits and credits are reversed after importing
- “My bank only gives PDF statements”Your bank only offers PDF — what actually works
- “The last few days are missing from my download”Recent transactions are missing from the exported file
- “The import freezes on a large statement file”Large statement files hang or crash the import
- “My multi-currency statement imports with the wrong amounts”Wise and Revolut exports import wrong amounts
- “All my transactions imported with a zero amount”Transactions import with 0.00 amounts
- “The download worked last month and fails now”The bank changed its export format and imports broke
- “The statement opens as text in my browser instead of downloading”Statement file opens in the browser instead of saving
- “The downloaded file is 0 bytes”The downloaded statement file is empty
- “The export covers the wrong dates”The export covers the wrong date range
- “The import preview is blank”The import preview screen is blank
- “Foreign currency purchases imported at the wrong value”Foreign currency purchases import at wrong values
- “The import said it worked but nothing appeared”Import reports success but nothing appears
- “The bank gave me a ZIP file”The bank download is a ZIP archive
- “Transactions are in the wrong order”Imported transactions are out of order
- “The transaction description is cut off”Transaction descriptions are cut off
- “My credit card import looks completely wrong”Credit card statements import inverted
- “The open banking export looks different”Open banking exports differ from old downloads
- “Amounts in brackets imported as positive”Amounts in brackets import as positive
- “My bank merged and imports stopped working”Imports stop working after a bank merger
- “Should I use the bank feed or import files”Bank feed or file import: which to use
- “The statement file is password protected”The statement file is password protected
- “My categories did not survive the move”Categories lost when moving between apps
- “One file contains several accounts”One file contains several accounts
- “My bank only lets me export the last 90 days”Bank only exports the last 90 days
- “My imported amounts have lost their cents”Amounts lose their cents on import
- “I need a complete year of transactions for my tax return”Getting a complete year in for tax time
- “Two-factor authentication stops my statement download”Two-factor stops a statement download
- “My statement file is too large to open or import”Statement file too large to open
- “We both import the same joint account and it duplicates”Importing a shared or joint account
Any CSV importer 6
- “The columns are shifted or merged after CSV import”CSV import: columns shifted, merged, or misaligned
- “Excel changed my CSV and now it will not import”Excel silently reformats bank CSV files
- “Some dates imported wrong and others are fine”CSV dates: day-first or month-first confusion
- “My CSV has columns the importer does not want”CSV has more columns than the importer accepts
- “The first column header has strange characters before it”Byte order mark breaks a CSV import
- “My CSV has no column headings and the importer needs them”CSV file has no header row
Any OFX importer 4
- “Invalid OFX file — unable to read file”Invalid OFX file: the six defects that cause it
- “The download was cut off — truncated statement file”Statement file cut off mid-download (truncated OFX/QFX)
- “Only part of the file imported”Only part of the file imports
- “The importer reports an unexpected end of file”OFX tags left unclosed in the file
Banks and other apps 28
- “QuickBooks Online will not accept my CSV upload”QuickBooks Online CSV upload: the accepted layouts
- “My bank CSV will not map correctly in Actual Budget”Bank CSV import for Actual Budget and Firefly III
- “The file will not import into Moneydance or Banktivity”Importing into Moneydance and Banktivity
- “My old Money QIF file will not import anywhere”Migrating old Microsoft Money QIF files
- “My Chase download will not import”Chase downloads that refuse to import
- “The Wells Fargo file is rejected by my software”Wells Fargo exports that fail to import
- “My PayPal export imports incorrectly”PayPal exports import with wrong amounts
- “My payment app export does not import like a bank statement”Venmo and Cash App exports double-count payments
- “My Barclays download will not import”Barclays exports that refuse to import
- “The HSBC export is not accepted”HSBC exports that fail to import
- “My UK bank CSV will not map correctly”Lloyds, Nationwide and NatWest CSV files will not map
- “My digital bank export has too much detail”Monzo and Starling exports carry too many columns
- “My Canadian bank file will not import”RBC, TD and Scotiabank exports that will not import
- “My Australian bank export imports wrong”CommBank and ANZ exports import wrong dates and signs
- “Xero will not accept my bank statement file”Xero rejects the bank statement file
- “Sage rejects my bank import file”Sage rejects the bank import file
- “The upload fails in my online accounting app”Wave and FreeAgent reject the statement upload
- “My Amex download imports incorrectly”American Express downloads import inverted
- “The Capital One export is refused”Capital One exports that fail to import
- “The Bank of America download will not import”Bank of America export will not import
- “My Citibank export will not load into my accounting software”Citibank export will not load properly
- “My credit union export imports badly or not at all”Credit union OFX and QFX files rejected as invalid
- “My brokerage download will not import into my finance software”Fidelity and Schwab files import only the cash lines
- “My payout report does not match my bank deposits”Stripe and Square payouts do not match bank deposits
- “My MT940 file will not import”MT940 file will not import correctly
- “My CAMT.053 file will not import”European bank CAMT.053 files rejected as unsupported
- “I need to move my Mint history into another app”Moving Mint history to another app
- “My exchange export will not import into my accounting software”Crypto exchange export will not import
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